Terms of Service

These terms regard the products and services of Lene Kottal Professional Genealogy (located at Rulkedalen 9, 5260 Odense S, Denmark), VAT no. 34845298.

BY USING MY PRODUCTS AND SERVICES YOU AGREE TO THESE TERMS. PLEASE READ THEM CAREFULLY.

Section A: Privacy Protection

  1. My privacy policy outlines, how I protect your privacy when you use my products and services. By using my products and services, you agree that I can use the data in accordance with my privacy policy. The privacy policy was last updated on 9 March 2020.

Section B: Order Process

  1. You send a request for an online meeting about your research project. The meeting may last up to an hour.
  2. After receiving your request, I will confirm the meeting time and platform via e-mail.
  3. During our meeting we will discuss what you already know, your sources, what you would like to know, and the number of hours authorized for the project.
  4. If we come to an agreement during our online meeting, I will send you a contract outlining the details of the project.

Section C: Products and Services

  1. Each project includes a written report (the product).
  2. The conclusions in the report will be based on reasonably exhaustive research and a thorough analysis and correlation of information and sources.
  3. Each conclusion is documented through research notes and precise references to all used sources.
  4. I CANNOT GUARANTEE THAT ALL THE REQUESTED INFORMATION CAN BE DOCUMENTED. I CAN ALSO NOT GUARANTEE HOW MANY ANCESTORS OR DESCENDANTS I CAN IDENTIFY. UNLESS OTHERWISE AGREED, YOU ARE NOT ENTITLED TO A REFUND OR DISCOUNT, IF SOME OF THE REQUESTED DETAILS CANNOT BE DOCUMENTED AND/OR THE REQUESTED NUMBER OF ANCESTORS OR DESCENDANTS CANNOT BE IDENTIFIED.

Section D: Payment and Delivery

  1. For non-EU residents, no VAT applies. The hourly price for non-EU residents is 300 Danish kroner (DKK). For EU residents, VAT applies and the hourly price is 375 DKK incl. VAT.
  2. MINIMUM ORDER IS 10 HOURS.
  3. I only accept payments made in Danish Kroner (DKK).
  4. Non-Billable time includes:
    •       - One preliminary online meeting
    •       - Accounting, billing and bookkeeping
    •       - After sales services
  5. Billable time is:
    •       - Research, gathering and analyzing evidence
    •       - Writing the report
    •       - Subsequent online meetings, if needed
  6. I only accept payments via PayPal, where I use this e-mail address: [email protected]
  7. The report is delivered electronically.

Section E: Returns and Refunds

  1. EACH RESEARCH AND THE REPORT ARE TAILORED PRODUCTS. YOU CAN THEREFORE NOT CANCEL YOUR ORDER AFTER THE EFFECTIVE DATE OF THE AGREEMENT. YOU ACKNOWLEDGE THAT YOU THEREBY LOSE YOUR CANCELLATION RIGHT AND YOUR RIGHT TO A REFUND DUE TO CANCELLATION.

Section F: After Sales Services

  1. I will answer any questions you might have about the contents of the report free of charge, as long as it does not entail further research.

Section G: About these Terms

  1. I may modify these terms to reflect changes of the law or of my products or services.
  2. Notice of changes to these terms will be posted at my website. Changes of products or services will not apply retroactively for accepted contracts. However, changes made for legal reasons will be effective at the date stated in the law.

This version of these terms of service was posted on 9 March 2020 and are effective from that time.